WCI PRO Services
Server Maintenance Features
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Direct support as needed throughout the assessment of eligible server assets (post-warranty, EoL or EoS) from assets which must stay under OEM support. Upon your request and any need for per asset configuration data (which impacts fair pricing), WhaleyComm can provide a comprehensive on-site audit.
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Once accurate config details can be shared, the assessment reveals how/where OpEx savings often reach 50-75%.
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WhaleyComm provides: Various SLA model options with selection consultation, certified on-site field engineers, Level 3/4 backline support, spares and logistics with 600+ forward stocking locations, CMDB for incident details and proactive asset management, ongoing and client-focused consultation.
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WhaleyComm welcomes RFPs an d RFIs for third party maintenance of server hardware.
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WhaleyComm can simplify vendor consolidation, establish coterminous support contracts, provide several IT Lifecycle professional services: Data Center Relocations, WhaleyComm ProHands and R2v3 certified IT Asset Disposition throughout NorthAmerica, EMEA, LATAM and APAC regions.
Whaley Comm Benefits
- 24x7x365 Call Center (US-based) and incident ticket portal
- Multi-OEM trained, cleared field engineers backed by L3/L4 tech expertise
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IT Asset Management Best-Practice Leadership
- Progressive, Just-in-Case (vs. Just-in-Time) parts sparing
- Custom-designed sparing models to match chosen SLAs
- CMDB – Asset tracking with key milestone dates for the entire install base, and customized reporting
- Cisco Server (post-warranty, EoL, EOS) – all models
- Dell Server (post-warranty, EoL, EOS) – all models
- HPE Server (post-warranty, EoL, EOS) – all models
- IBM Server (post-warranty, EoL, EOS) – all models
- Lenovo Server (post-warranty, EoL, EOS) – all models
- SGI Server – all models
- Fujitsu Server – all models
- Oracle/Sun Server (post-warranty, EoL, EOS) – all models
